Aviva’s platform boss Tim Orton has left the business following a difficult 2018 that was marked by technology calamities.
Orton, who took over as chief executive of Aviva’s wrap platform in 2014, left the business last week, a spokeswoman confirmed to New Model Adviser®.
‘Orton has decided to leave Aviva to pursue interests outside the company after 22 years of service with Aviva, and we wish him the best for the future,’ the spokeswoman said in a statement.
His departure follows the huge difficulties Aviva faced with moving to a new platform technology in 2018, which created huge issues for advisers. Problems ranged from delayed income payments to incorrect 10% drop notifications being sent to clients.
The issues with the migration prompted an apology from Aviva UK chief executive Andy Briggs and the creation of a specialist ‘remediation team’.
Orton, who has been at Aviva since 1996 according to his LinkedIn, became the chief executive of Aviva’s platform in 2014, where he built Aviva’s direct-to-consumer platform. He then became Aviva’s managing director of savings in July 2017.